Friendly Utility Company Staff Instructions

INCLUDED IN THIS PACKET

• 1x Name Tag
• 1x Dry Erase Marker
• 1x Account and Summaries Sheet
• 1x Pen/Pencil
• 1x Pad of Paper
• 30x “Shut Off” Notices
• $250 Cash
  • 6x $20 Bills
  • 6x $10 Bills
  • 8x $5 Bills
  • 30x $1 Bills
• “CLOSED” Sign
• EBT” Sign

*At end of simulation check that you still have all nonconsumable items on this list. Count and sort remaining bills into like piles. Send additional cash and vouchers to central pile. Collect missing cash and notices from same pile.*

INCLUDED ON YOUR WEBPAGE

• Staff Instructions
• Account Summary Form

This simulation is broken up into four 15-minute “weeks” representing one month in the life of a refugee family.

TASKS

You have three major tasks:

1. Collect Transportation Passes (1 per family)
2. Collect payment for gas, electric, and pone fees from families.
3. Deliver Shut-Off Notices in Week 3.

Morality Alignment

TRUE NEUTRAL = Money-Oriented, but still honest people. Will not try to take advantage of people, but not inclined to be charitable either.

RESPONSIBILITIES

1. TRANSPORTATION PASSES
   • Collect 1 pass per family per visit. Those without transportation passes should be turned away.
   • If a person does not have enough passes, send them to Quik Cash to buy more.
2. EBT AND TANF BENEFITS
• You may accept EBT Cards with TANF cash benefits left of them as payment for the utility bills. DO NOT USE THE EBT SIDE OF THE CARD. Remember to subtract the amount paid from their card w/ a dry erase marker.
3. WEEK ONE and WEEK TWO
   • Wait patiently at your table for honest families to pay their utility bills.
   • Only give a receipt for their payments if they explicitly ask for one.
   • Record all payments on the Account Summary form on your webpage.
   • Accept vouchers for utilities if a family has one.
   • If someone comes to you with a “sob story” you may deduct half their payment as you see fit. Do not do this for everyone – only the saddest!
4. WEEK THREE
   • Display your “CLOSED” Sign.
   • Go around with a floater and deliver “Shut-Off” Notices to families that have not paid their utility bill.
   • If anyone is home when you deliver the notice, you may accept half of their payment to keep their lights on until Week 4. If they do not come to you within the first 5 minutes of Week 4, have a floater deliver a “Shut Off” Notice.
   • Mark families as “SO” on your Account Summary form.

5. WEEK 4
• For families that received a Shut-Off Notice in Week 3, make them pay the $50 Fee on top of their bill to turn their utilities back on.
• Take back “Shut-Off” Notices if a family pays you – their utilities are back on!
• DO NOT DELIVER MORE THAN ONE SHUT-OFF NOTICE TO A FAMILY. Utilities can only be shut off once!
• If anyone was home when you delivered the notices and paid half, BUT they do not come to you within the first 5 minutes of Week 4, have a floater deliver a “Shut Off” Notice.

REMINDERS:

• If someone has RED on their nametag, you may NOT speak English to them unless they have a translator present. YOU MAY MIME/GESTURE AS MUCH AS YOU LIKE (and so can they!)
• If someone has YELLOW on their nametag, you may only speak TEN words in English to them throughout your interaction unless they have a translator present. YOU MAY MIME/GESTURE AS MUCH AS YOU LIKE (and so can they!)

TL;DR:

Take payments for utilities and shut off the lights for those who become delinquent in their payments. Go around soliciting for your payments due at the end of the month.