Healthcare Staff Instructions

INCLUDED IN THIS PACKET

• 1x Name Tag
• 2x Dry Erase Markers
• 1x Pen/Pencil
• 1x Pad of Paper
• Patient Log
• $400 Cash
  • 2x $50 Bills
  • 4x $20 Bills
  • 9x $10 Bills
  • 20x $5 Bills
  • 30x $1 Bills

*At end of simulation check that you still have all nonconsumable items on this list. Count and sort bills into like piles. Bring additional and collect missing cash from central pile. Bring presribtion forms to central pile.*

INCLUDED ON YOUR WEBPAGE

• Staff Instructions
• Appointment Log
• Patient Records
• Prescription List

This simulation is broken up into four 15-minute “weeks” representing one month in the life of a refugee family.

TASKS

You have six major tasks:

1. Collect Transportation Passes (1 per family)
2. Collect payment for healthcare services.
3. Fill out the Patient Records Sheet
4. Assess why the patient has come to you to determine if they need a prescription and/or a follow-up visit.
5. Schedule Follow-Up Appointments
6. Write Prescriptions (as needed).

Morality Alignment

TRUE NEUTRAL = Money-Oriented, but still honest people. Will not try to take advantage of people, but not inclined to be charitable either.

RESPONSIBILITIES

1. TRANSPORTATION PASSES
   • Collect 1 pass per family per visit. Those without transportation passes should be turned away.
   • If a person does not have enough passes, send them to Quik Cash to buy more.
2. MAINTAIN PATIENT RECORD SHEET
• Check-in each patient when they come to the clinic.
• Collect the patient’s payment and check their healthcare card.
• If someone does not have a healthcare card, send them to Social Services to apply for or pick-up their Health Insurance Cards.
• Some patients may come to you with a referral from a charity or Social Services. They do not have to pay for your services – they are visiting the “Free Clinic”. If someone cannot pay for your services, you can let them know that some charities have referrals for the free clinic available.
3. PATIENT CARE
   • Assess why the patient has come to the clinic. Check your patient records for any pre-existing conditions.
   • Determine their appropriate care:
   • Do they need a Prescription?
   • Do they need a Follow-Up Visit?
   • Students should take their prescription forms to the pharmacy at Food-A-Rama. They will need to pay for their prescription when they get there.
   • If you determine that someone needs a follow up, write them a note to remind them.
4. PRE-EXISTING CONDITIONS
   • If someone is listed as having a pre-existing condition in the patient records but has not come to see you by Week 3, have a Floater give them a Sick-Day card. The person must come to the healthcare station for “hospitalization” and must sit with you for 3 minutes during the Week 4 and pay $50.

5. PAYMENT SCALE FOR PATIENTS
• Insurance: $20 for healthcare services
• No Insurance: $80 for healthcare services
• Referral: $0 – Free Clinic

REMINDERS:

• If someone has RED on their nametag, you may NOT speak English to them unless they have a translator present. YOU MAY MIME/GESTURE AS MUCH AS YOU LIKE (and so can they!)
• If someone has YELLOW on their nametag, you may only speak TEN words in English to them throughout your interaction unless they have a translator present. YOU MAY MIME/GESTURE AS MUCH AS YOU LIKE (and so can they!)

TL;DR:

Fill out patient records, collect insurance details and charge for services, determine if they need a prescription or follow up visit for their ailment. Give students band-aids to signal care has been provided.